Troubleshooting

Use this page when a workflow is configured but not behaving as expected.

Calls do not appear in the dashboard

Confirm the provider webhook URL uses the production APP_URL.
Check signature verification errors.
Confirm the phone number is assigned to the correct agent or user.
Check application logs for provider response errors.

Gmail is connected but messages do not sync

Confirm Gmail API is enabled in Google Cloud.
Confirm the user granted Gmail scopes.
Run the scheduler manually and check command output.
Reconnect the Google account if refresh tokens were revoked.

Meta lead webhook verifies but no leads arrive

Confirm the page is connected to the same business account.
Check that leadgen webhook subscription is active.
Confirm page access tokens are still valid.
Submit a test lead from Meta developer tools.

n8n callback creates duplicates

Make the callback idempotent using the Elaris email log ID, lead ID, or provider ID.
Store callback response metadata.
Return success when a retry references work that was already completed.

Deployment changes do not show

Rebuild the docs app from the next folder.
Confirm Vercel project root is set to next.
Clear cached DNS only after verifying the deployment domain works.