Elaris Docs / Connect a Phone Number

Connect a Phone Number

Phone numbers can be connected through the provider configured for the project, such as Twilio or Retell-powered web calling.

Inbound call setup

  1. Buy or assign a phone number in the provider dashboard.
  2. Point the voice webhook to the Elaris production URL.
  3. Enable signature verification when the provider supports it.
  4. Place a live test call.
  5. Confirm the call appears in Elaris call history.

Example Twilio voice webhook

https://app.elarissolutionsllc.com/twilio/voice

Validation

  • The webhook URL must use HTTPS.
  • The app URL in .env must match the public webhook host.
  • The phone number must be assigned to the correct agent or user.
  • Status callbacks should be enabled when call lifecycle tracking is needed.

[!WARNING] If the public webhook URL changes, provider signature validation can fail until APP_URL and webhook settings are updated.