Voice Agents

Voice agents are business-specific call handlers. Each agent should know who it represents, what it should accomplish, and when it should stop automating and involve a human.

Agent inputs

• Business information and service details.
• Lead qualification questions.
• Call routing and transfer rules.
• Knowledge base files or URLs.
• Voice and personality preferences.

Agent outputs

• Call summary.
• Captured lead fields.
• Sentiment and call outcome.
• Booking or transfer status.
• Transcript and audio when available.

Design rule

Keep agent behavior specific. A focused agent that handles one workflow well is easier to test, debug, and improve than one agent trying to handle every possible scenario.